Published 5/10/2022 7:01 PM CT
As Illinois Heartland Library System’s Delivery department works to revitalize the Delivery On the Go service, we’d like to answer some questions about the process.
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News
Weather Alert for April 13, 2022: Due to weather in the Edwardsville and Carbondale areas, the Edwardsville and Carbondale buildings have closed as of 1 p.m. today. Professional staff is working remotely as they are able. Delivery routes have been completed.
posted: April 13, 2022 - 9:26am
Published 2/25/2016 2:32 PM CT, Updated 4/12/2022 5:30 PM CT
Items can be delivered to your interlibrary loan patrons even faster with the IHLS Delivery On the Go service!
If you notice that an item you pull is for a library after you on your library’s IHLS Delivery route, you can help the receiving library’s patron get it faster by using the Delivery On the Go service—and others can do the same for you! The IHLS Delivery On the Go service enables qualifying items* to be delivered to the receiving library that very same day. Same route, same day.
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posted: April 12, 2022 - 7:09pm
Fri. Feb. 25, 2022: Due to inclement weather, delivery routes out of Carbondale are cancelled and the Carbondale building is closed. Professional staff is working remotely as they are able. We are sorry for any inconvenience this may cause and thank you for your patience. Be safe!
Thu. Feb. 24, 2022: Due to inclement weather, delivery routes out of Carbondale are cancelled and the Carbondale building is closed. Professional staff in Carbondale isworking remotely as they are able. Routes from the Edwardsville hub will run through noon and then will stop; libraries that do not receive their delivery by noon may assume they will not receive their delivery. The Champaign building is open and routes are running normally. We are sorry for any inconvenience this may cause and thank you for your patience. Be safe!
posted: February 23, 2022 - 8:54pm
Fri. Feb. 4, 2022: Due to inclement weather, ALL ROUTES are cancelled and ALL IHLS BUILDINGS are closed. Professional staff is working remotely. We are sorry for any inconvenience this may cause and thank you for your patience. Be safe!
Thu. Feb. 3, 2022: Due to inclement weather, ALL ROUTES are cancelled and ALL IHLS OFFICES are closed. Professional staff is working remotely. We are sorry for any inconvenience this may cause and thank you for your understanding. Be safe!
Wed. Feb. 2, 2022: Due to inclement weather, routes from CHAMPAIGN and EDWARDSVILLE routes are cancelled and these offices are closed with professional staff working remotely. Carbondale routes and offices will operate as usual. We are sorry for any inconvenience this may cause and thank you for your understanding. Be safe!
posted: February 4, 2022 - 10:06am
Published 9/2/2021 3:25 PM CT
IHLS Delivery is dedicated to serving our library members in a safe and effective manner. Recently, IHLS Delivery drivers and sorters have reported several instances of libraries overfilling tubs in weight or volume. This can lead to two main problems for libraries and for IHLS--both of which your library can help avoid.
posted: September 1, 2021 - 3:23pm
Published 8/24/2021 4:19 PM CT
Welcome back, school library staff! We hope you had a great summer.
The first day of school delivery started on Aug. 23, 2021. We are no longer quarantining items at the IHLS hub locations, so interlibrary loan items will be delivered on a normal schedule. Please return any bags you may have from the previous school year by sending them with your IHLS Delivery driver. If you have any questions, please reach out to your hub manager.
posted: August 24, 2021 - 4:20pm
Published 6/24/2021 9:41 AM CT
Good morning! I have received many questions about exchange points. IHLS is still maintaining COVID procedures used before Illinois went to Phase 5. We are continuing to wear masks, wipe high-touch areas, take the temperature of our staff, and keeping the no-contact exchange points.
We will be evaluating not just the IHLS policy for our staff, but in Delivery, we will be evaluating the exchange points. ...
posted: June 24, 2021 - 10:44am
Published 6/3/2021 11:50 AM CT
Delivery Update: Due to the recent delivery interruptions including the Memorial Day holiday, the IHLS Delivery Department is currently backed up. Our sorters are working furiously to get your library's items to you as quickly as possible. Thank you for your patience as we work through our backload.
posted: June 3, 2021 - 11:53am
Delivery Alert for May 28 & June 1, 2021 - EDWARDSVILLE SERVICE AREA: Delivery from the IHLS Edwardsville service hub on Friday, May 28, and Tuesday, June 1, will be limited to library pickup and Delivery on the Go; there will be no materials drop-off. Our regular delivery service will resume on Wednesday, June 2. We deeply apologize for any inconvenience.
During the renovation of the Edwardsville offices, it is possible we may experience additional brief interruptions in delivery service. However, we are working hard to minimize these interruptions to members and will continue to provide details as soon as they become available. If you have any questions, please contact IHLS Executive Director Leslie Bednar, 618.474.9774. Thank you for your patience and understanding.
posted: May 27, 2021 - 12:05pm