chalkboard and books

During December and early January, IHLS delivery drivers will often arrive at schools that are already on break or are not yet back in session. To prevent this from happening, IHLS will stop delivery to schools after Wednesday, Dec. 18, 2019, and resume delivery on Monday, Jan. 6, 2020. 

If you need to adjust these dates, please contact Linda Kates for Champaign delivery or Linda Petty for Carbondale and Edwardsville delivery.

Happy Holidays from the IHLS Delivery team!

posted: December 11, 2019 - 10:06am

It is almost time for the next quarterly count week. Great news! ALL libraries will only have to count items that have a hand-written label on them which includes gift/donation items.

You can find a link to the Quarterly Delivery Count Form (PDF) on the IHLS delivery page.

Thank you for your assistance.

posted: November 1, 2019 - 9:41am

The end of the school year is quickly approaching.  The System’s courier delivery service to schools for this school year will end on Friday, May 24, 2019.  The first day of delivery for the 2019-2020 school year will be the week of August 19, 2019.  If your school needs to adjust either of these dates, please contact your hub manager to work out a schedule that will work more efficiently for you. 

If your students return items after the final pickup date, remember, you can return them to any local public library. 

If your school will be conducting summer sessions and you would like delivery, please contact your hub manager so a schedule can be set up.

Of course, feel free to contact your hub manager with any questions concerning your school’s delivery service.

  • Carbondale (ZCA): Linda Petty  618-656-3216, ext 412
  • Champaign (ZCH): Linda Kates  618-656-3216, ext 705
  • Edwardsville (ZED): Linda Petty  618-656-3216, ext 412

Have a safe and fun summer!


posted: April 30, 2019 - 4:12pm

Is your school library getting ready for spring break? The No Delivery Days Form allows your delivery hub to know which days you DO NOT want them to deliver to your building. If you have not completed this form, please do so.

If you have any questions, please contact your Delivery Hub Manager.

Thank you.

posted: March 7, 2019 - 10:27am

To best serve our members, the IHLS delivery department is dedicated to making sure that delivery is standardized across our service area. It has been recently determined that one of our standard delivery procedures needs some clarification.

Beginning February 2019, if you are currently receiving separate tubs (or bags) for your branches/buildings, the items will now come in your tubs/bags altogether.

For a couple of years now, items have been sorted to the agency level. Sorting at this level means that if you have a main library and a branch, both locations have their items put into the same tub. The responsibility to sort for each branch is the library’s responsibility. This is also the same for school districts. All buildings are sorted to a main drop point and that school takes on the responsibility of sorting out to each building.

This allows delivery to operate as optimally as possible. It reduces the number of tubs on the shelves, lowers the amount of time it takes to sort and helps to limit sorting errors. By partnering with IHLS to do this, it allows IHLS to provide more efficient service.

The Statewide Delivery Committee of 2013 determined there should be one drop per agency and they allowed systems to figure out how to accomplish this best.


To ensure statewide standardization, library delivery service shall be made to only one location per ILLINET member agency. Delivery to that ILLINET member agency’s outlets is the responsibility of that ILLINET member agency. The delivery service provider shall determine if delivery service to outlets will be offered as a service option, and, if so, the delivery service provider shall operate the service to outlets only as a fee-based service.

Sorting at the agency level reflects this determination.

IHLS currently delivers over 4.2 million items to 521 member libraries spread over 28,141 square miles. Providing the best service to all our members continues to be our highest priority.

Feel free to reach out to me with your concerns/thoughts.

Thank you,


Susan Palmer
Operations Director

posted: January 7, 2019 - 11:13am

Illinois Heartland Library System (IHLS) is committed to providing great services to you. As we focus on continuous improvements, we recognize how important delivery is to you and your library patrons. Your candid feedback is critical to help us understand your library’s delivery needs and how we are doing meeting those needs.

We are doing something new this year. More than one person may fill out this year's delivery survey. The more input, the better overall sense we have of our delivery service.

Please complete the survey before Wednesday, February 28, 2018. The survey should take you about 5-10 minutes to complete.

Click here to take the 2018 IHLS Delivery Survey

Thank you for your time and we appreciate your partnership with IHLS Delivery Services!


posted: February 13, 2018 - 10:12am


It is almost time for the next quarterly count week. Great news! ALL libraries will only have to count items that have a hand-written label on them which includes gift/donation items. You can find a link to the count form on the IHLS website on the delivery page. Thank you again for your cooperation and assistance. Quarterly Delivery Count Form (PDF)

posted: February 9, 2018 - 11:08am

All routes are running in all of the hubs today, December 27, 2017. However, there may be delays due to the cold. Thank you for your understanding!

Susan Palmer
Operations Director

posted: December 27, 2017 - 10:55am

Route 2 from Edwardsville has been canceled today. We are sorry about this. The driver is ill and unable to run it.

To see if your library is affected please visit: 

posted: December 26, 2017 - 1:30pm

Hi! My name is Susan Palmer and I am the Operations Director here at IHLS. I wanted to send a reminder on what the Interlibrary Loan Code states for replacement or damage fees charged by the supplying library. In July of 2016, IHLS began delivering the items that go between our hubs. The third party contractor was taken out of the equation. This results in control over the items all our members share in IHLS. 

Items Lost or Damaged in Transit


posted: September 13, 2017 - 2:45pm