In 2014 Illinois Heartland Library System hired the consulting firm, Nancy Bolt & Associates, to work with the Board of Directors’ Long Range Planning Committee in creating a new Long Range Plan.

During March and April 2015, IHLS conducted focus groups and surveyed member libraries to evaluate member library satisfaction with current services and identify future needs as part of the IHLS strategic planning initiative.

Reports:

• Member Survey
  

  Survey of member libraries to evaluate member library satisfaction with current services and identify future needs as part of the IHLS strategic planning initiative.

• Employee Survey
  

  Survey of staff members. The survey was developed and administered in conjunction with the IHLS staff.

• Focus Groups
  

  Five focus group sessions were held in March, 2015. The focus group included questions related to current and future IHLS services, as well as IHLS’s mission, vision and value statements.