Job Board

  • Customer Service Manager - Hayner Library at Alton Square Mall

    The Hayner Public Library District

  • Library/Organization Address

    132 Alton Square Mall Drive
    Alton, Illinois 62002

  • Employment Type

    Full-time

  • Hourly Wage/Salary Range

    $34,000 - 38,000 annually

  • About the Organization

  • Job Description and Responsibilities

    The Customer Service Manager is supervised by the Senior Manager – Circulation and Programming. The Customer Service Manager is a full-time position. The primary responsibility of the Customer Service Manager is to supervise Circulation Desk staff in the Alton Square Library, perform the duties of circulation and facilities operation, and other duties assigned by the Senior Manager – Circulation and Programming.

    Duties and Responsibilities

    • Performs all circulation duties at the Circulation Desk;
    • Has a working knowledge of Hayner Library policies and procedures;
    • Supervises Library Assistant staff scheduled in the department;
    • Oversees completion of monthly lists generated from Polaris (missing, damaged, in-transit, etc.);
    • Maintains the “new” collections (print and non-print) as well as their Local Request status;
    • Works with the Reference Department to maintain the Baker & Taylor collection at the Alton Square Library;
    • Assists the Assistant Director of Library Services / Collection Development and Reference Services Manager in weeding library materials;
    • Attends / participates in monthly Department Managers’ meetings;
    • Works with the Senior Manager – Circulation and Programming to identify staffing needs of the circulation department;
    • Assists the Senior Manager – Circulation and Programming in identifying facility needs of the Alton Square library;
    • Handles patron issues—with assistance of the Senior Manager – Circulation and Programming as needed;
    • Performs other duties as assigned by the Senior Manager – Circulation and Programming.

  • Minimum Requirements to Apply

    Education & Skills

    • Must have a bachelor’s degree;
    • Must have minimum 5 years management experience in a library setting;
    • Must have basic computer skills, preferably with an understanding of Polaris and other library-specific software

    Personal Attributes

    • Must be friendly and pleasant;
    • Must be flexible and able to make changes when necessary;
    • Must be patron-oriented;
    • Must project a professional image;
    • Must be able to make decisions quickly and in the best interest of the library and its patrons;
    • Must be able to direct staff.

  • Benefits Offered

    Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off

  • Position Start Date

  • How to Apply

    Cover letter, resume, and application (found at https://www.haynerlibrary.org/about-us/employment-opportunities/) sent to Human Resources department at Hayner Library. Can be mailed to 401 State Street, Alton, IL 62002 (attention Human Resources), faxed to 618-462-4919, or emailed to mary.cordes@haynerlibrary.org.

  • Attachment